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Head of HR / Admin

Job Role

You will coordinate recruitment; new hire orientation, employee relations, communicate benefits and compensation information, conduct performance management and appraisal, exit interviews.

Functions & Responsibilities


Recruitment & Selection

  • Participate in the drive for operational excellence by managing the sourcing, selection, recruitment and placement in timely manner after approval is received.
  • Drawing up offer of employment and induction process for new hires.
  • Working with HOD’s in drafting of Job Descriptions.


Performance Development

  • Implement the standard performance management system across the bank ensuring a professional and consistent measure of staff performance with appropriate personal development plans.


Talent Management

  • Manage Organizational Talent Review Process & Succession planning sessions.


Employee Relations

  • Provide support and advice on employee relations matters to all employees.
  • Timely handling of all employee relation matters, ensuring correct disciplinary procedures are adhered to.
  • Provide expert advice and guidance on the legal & HR implications of management decisions.


HR Administration and Reporting

  • Maintain the HR database and manage the HR administration function.
  • Review and approve contracts/amendments and correspondence to employees before issue.
  • Operate an efficient leave management system.


Payroll, Compensation and Benefits

  • Continue to deliver implemented Remuneration & Benefits strategy for the Bank.
  • Ensure that compensation & benefit activities (pay, pension, etc) are delivered by the team on time and that information is accurate.


Support for Board Committees

  • Prepare and disseminate information to enable the Board Committees to carry out their role and meet the objectives of the Board.
  • Establish and maintain good working relationships with all committee members.
  • Make presentations to the Board on matters under my brief.


Office Management

  • Ensure prompt and sanitation of office management.
  • Perform all other duties as may be assigned by Managing Director

Key Performance Indicators

  • Reduce recruitment errors to below 1% of total recruitment.
  • Ensure all staff attains a minimum of 75% of their monthly deliverables.
  • Organize at least one training for all staff on a monthly basis.
  • Reduce staff turnover ratio to not more than a maximum of 5% in any one month.
  • Ensure a 5% reduction of monthly expenses.
  • Ensure the preparation of payroll and all associated monthly activities are timely and as stipulated by the staff handbook.
  • Ensure a 100% smooth running of the office administration.
  • Ensure a 100% daily cleanliness of the entire office.
  • Ensure a 100% verification of all staff credentials.
  • Ensure a 100% coordination of all Admin and HR activities.
  • 100% maintenance of staff discipline and compliance.
  • Ensure a 100% proper vetting of all contracts given to vendor and their execution.
  • Ensure that the bank maintains an adequate stock of all working materials & where there are shortages make necessary re-order for these items.
  • Ensure the delivery of a 100% welfare package to all staff within the ambits of the staff handbook.
  • Ensure zero service failure in the delivery of services to staff.
  • Ensure a100% integrity of record of all staff.
  • Ensure a score of a minimum of 75% score on CBN and other regulatory bodies’ audit of the bank or at least a minimum of medium risk in a stable direction using risk based audit metrics.

Skills/Competence Requirement


Required knowledge, skills and abilities

  • Excellent customer relationship development/management
  • Industry Knowledge
  • Legal Statutes & Banking Regulations/Compliance Management
  • Results/Action Orientation
  • Presentation Skills
  • Ability to manage multiple tasks
  • Recruitment and Retention Skills


Supervisory Skills

  • People Management
  • Leadership
  • Developing subordinates
  • Conflict management
  • Organization & coordination
  • General managerial / administration


Generic Skills

  • Inter-Personal Skills
  • Communication Skills

Professional Requirements



  • A second degree or an MBA from a leading university
  • MFB Certification Examination
  • CIPM Certification
  • Other additional qualifications will be an added advantage


Minimum Experience

  • Minimum of 7 years experience in a microfinance bank or other financial institution, with a minimum of 5 years demonstrable experience.